Privacy Policy:
This Privacy and Cookies Policy applies to information collected and processed via the website www.7ootzahri.sa, the affiliated websites of 7oot Zahri, and the customer service channels on the website.
We take your privacy very seriously and would therefore like to inform you about how your data is collected, used, shared, and stored.
This website is owned and operated by Ahmed Salem Al-Anzi, an independent entity under the laws of the Kingdom of Saudi Arabia, holding license number 832398939, with its registered office in Dammam – Madinat Al-Omal District – Prince Saad bin Abdulaziz Street.
By visiting the website or providing information via its associated customer service channels, you consent to the practices set out in the Governing Law | Terms and Conditions | Privacy Policy and Cookies Policy and to the website’s Terms and Conditions. Please note that our Privacy and Cookies Policy is updated from time to time, and that you are bound by the latest version of the policy published on our website. You should therefore review our Privacy and Cookies Policy regularly to keep up to date with the latest versions.
Information we may collect:
We (and the service providers we authorize) collect information provided via our website or any of our website’s customer service channels, including, but not limited to, by telephone, email, during in-store visits, or via our live chat feature (where available). These service providers, and we also collect information when you visit our website or from third parties authorized to share your information with us. Please note that the authorized service providers we work with may collect some of this information even if you are not a registered user or have not placed any orders.
This information may include the following:
Contact details and personal data such as: name, address, telephone number, email address, billing and payment information, date of birth, gift recipient details, gender, nationality, and personal shopping preferences.
Website statistical information, such as: place of residence; the Uniform Resource Locator (URL) you use to access the website; browser; device type/unique fingerprint; computer’s digital identifier; domain type; pages visited; search terms entered; items clicked on.
Transaction information, including: orders you have placed, products you have purchased – dates and times of those orders – as well as incomplete orders – products you added to your basket and subsequently removed – preferences you have informed us of or requests to customize specific items.
Information obtained from third parties, such as delivery companies and payment service providers.
Information you have provided to us via surveys, whether conducted online or offline, competitions, or product registrations.
Credit card details:
We do not store any credit card details in our database or on our servers.
You must protect yourself against unauthorized access to your password or your computer. Please ensure you log out when you have finished using a shared device. If you suspect any suspicious activity on your account, please notify us immediately by contacting us via:
WhatsApp: https://wa.me/966538686761
Email: [email protected]
Please note that your payment card details will only be used for the purpose of completing transactions and will not be stored, sold, or rented out. The full details of your payment cards are not available to our staff; all information and details entered via the online payment gateway are encrypted for security purposes, and correspondence sent to and from the service provider’s website is also encrypted.
All card transactions are managed by trusted, accredited partners who are legally authorized as the parties responsible for maintaining the security of payment data during the payment process. By providing us with information relating to third parties, you confirm that you have obtained their prior consent to do so.
It is not permitted to disclose any payment information processed via the website to other companies or individuals unless requested by a legal authority. This information is processed by our payment processor.
Third Parties – Service Providers:
We engage other companies and individuals to perform tasks on our behalf. Examples include processing orders, delivering parcels, sending post and emails, analyzing data, providing support and marketing, delivering search results, and processing credit card payments. They have access to the personal information necessary to perform their functions, but do not use it for any other purpose.
Cookies:
Our website uses first-party cookies (very small files sent to your computer or any other device used to access the website) and other similar technologies that we may access when you visit our website in the future. We may also use third-party cookies.
There are five types of cookies:
Website functionality cookies
This type of cookie enables you to browse the website and use the features we provide, such as shopping baskets.
Website analytics cookies
We use this type of cookie to measure and analyze how our customers use the website. This allows us to continuously improve our website and your shopping experience.
Customer preference cookies
When you browse the internet or shop online, the website will remember your preferences (for example, your username, language, or location). This makes your browsing experience simpler, easier, and more personalized.
Targeting and advertising cookies
This type of cookie is used to display adverts that are relevant to you. It also tracks how many times you have seen an advert and helps us measure the effectiveness of our advertising campaigns.
Third-party service provider cookies
We may work with third-party companies that we authorize to place third-party cookies, web beacons, or similar technologies to store information on the website. These service providers help us to provide you with a better, faster, and more secure experience. These service providers may use these technologies in the ways described above, and they may also help you and us to prevent fraud.
By using the 7oot Zahri Store website, you consent to us and them placing these types of cookies on your devices and accessing them each time you visit the website.
If you wish to delete any cookies, please go to the Help and Support section of your web browser to find out where the file or directory storing cookies is located.
Please note that if you delete our cookies or disable feature cookies, you may not be able to access certain areas or features of our website.
How we use your information:
We and the entities and organizations listed in the ‘Who we share information with’ section below may use your information for the following purposes:
For any purpose related to processing or fulfilling orders, or to provide any requested service.
To verify and process financial transactions carried out on the website, including carrying out balance checks, detecting fraud, managing your accounts, and providing you with a personalized or enhanced shopping experience.
For analytical or statistical purposes and for marketing purposes, including sending you newsletters or promotional offers from our partners and us, unless you have opted out of receiving such communications.
To improve our service or website, to combine it with information we have already obtained lawfully from other sources, and to protect our rights and safety or the safety of others, including fraud prevention, and for any purpose required by law or regulation.
We may provide a live chat feature on the website to respond to enquiries. Where this feature is available, we may record and store all conversations. The transcripts of these conversations are used for customer service purposes only.
Information
We do not rent or sell your personal information. We may share your information with any of the following:
Companies within our group and carefully selected third parties with whom we have a relationship and who may contact you or use your data solely for reasons agreed in advance with us, including marketing services.
Service providers who perform specific services on our behalf, such as: payment processing, IT, website maintenance, market research and surveys, warehousing and logistics, transport companies, advertising and marketing, or any service necessary to fulfil your orders.
Professional service providers with whom we engage, such as legal advisers, auditors, financial advisers, and insurance advisers.
Any successor in title, operator, or prospective purchaser of the website or the company.
Any legal and regulatory authorities, law enforcement agencies, government bodies or local authorities.
Any recipient of gifts or provider of any kind of commitment in relation to your requests.
Contacting us and unsubscribing from certain communications
If you have any queries regarding this Privacy Policy and Cookies Policy, you can contact us immediately via:
WhatsApp: https://wa.me/966538686761
Email: [email protected]
When you register on our website for the first time, you will be able to choose whether to accept or decline marketing communications from us or from carefully selected third parties with whom we work or from us. You will have the opportunity to unsubscribe each time you receive marketing communications or a newsletter from us (which may be sent via email, SMS, push notifications, direct mail, or any of our approved marketing channels). Furthermore, you can change your marketing preferences at any time by contacting us as set out above.
You may also request the correction of any incorrect data displayed in your account on the website by contacting us. In certain cases, you may amend certain information online.
Upon your request, we will remove or block your personal information from our database, thereby cancelling your registration. However, your information may remain stored in the archives of our services even after deletion or termination of your account.
If we intend to use your personal information for any commercial purposes, we will inform you at the time we collect this information and allow you to opt out of having your information used for such purposes.
Information You Can Access
The 7oot Zahri online store website allows you to access a wide range of information about your account or your interactions with our website for the purpose of viewing, updating, and editing that information.
Electronic Communication
By agreeing to use the website and our electronic services, you thereby agree to receive our electronic communications in all forms, whether via email, newsletters, notifications, or alerts published on the website.
You therefore implicitly agree that all electronic communications sent to you by us are legally binding and shall be treated in the same way as written communications.
We reserve the right to monitor, record, and retain any telephone call, email, or other form of electronic communication with you for training purposes, in order to review the advice and feedback provided to us and to improve and enhance the quality of service provided to our customers.
Products and Customer Reviews
Customers who have reviewed a product or service grant 7oot Zahri full rights and authority to republish their reviews in newsletters, marketing materials, or on the website without the customer’s consent, based on their agreement to submit the review.
When Your Information Is Disclosed:
We will not use your personal information for any purpose other than to complete the transaction with you, and we will not disclose any personal information to any third party unless we have your permission to provide the products and services you have requested, or to assist in investigating and preventing actions relating to unlawful and illegal activities, suspected fraud, a threat to the safety or security of any person, breaches of the terms of use of the 7oot Zahri online store, or to defend against legal claims.
Special circumstances, such as compliance with subpoenas, court orders, or requests from legal authorities or law enforcement agencies authorized to request such disclosure.
The measures we take to protect your data
The information you provide to us via the website is stored on secure servers. Any payment transactions carried out via our website are encrypted using Secure Sockets Layer (SSL) technology. Please note that you are responsible for keeping any passwords or access codes for the website safe, whether these have been issued to you or chosen by you.
We implement several measures to protect the security of our IT infrastructure, including the use of authentication, monitoring, auditing, and encryption technologies. We also incorporate specific security measures into the design, implementation, and day-to-day operations of the website as part of our ongoing commitment to securing electronic content and the electronic transmission of information. Despite these efforts, the transmission of information over the internet is generally not completely secure, and you alone bear the responsibility for any data transmission via our website.
Your data may be transferred to, or stored within or outside, the Kingdom of Saudi Arabia. By providing your data to us and using our website, you acknowledge that your data may be transferred to countries with different levels of data protection legislation. We require all third parties to whom personal data is disclosed to maintain the security and confidentiality of that data and to use it only for the purposes agreed with us.
Third-party websites
This Privacy and Cookies Policy does not apply to third-party websites to which the website may link. We are not responsible for the privacy and cookie practices of such websites and accept no liability for any information you provide to those websites via our website. You should therefore take care to read the privacy and cookie policies of those websites individually to ensure they are suitable for you.