Delivery policy

The delivery period starts from the time of acceptance of the order, and varies depending on the geographical region and the shipping company's policy, as specified by you.

The duration of direct delivery from the time of order confirmation is from 1 to 3 working days, and the duration may vary depending on the delivery company's system.

The delivery time via smart lockers from the time of order confirmation is from 1 to 3 business days, and the duration may vary depending on the storage company's system.

The delivery time through the shipping offices from the time of order confirmation is from 3 to 5 working days.

The duration may vary depending on the system of the shipping office

Customers whose orders cannot be shipped to their place of residence will have the order cancelled directly

The delivery date also depends on the customer's acceptance, and setting the delivery date with the delivery team or with the shipping team.

If the customer cannot be contacted on time, then the delivery of the order is delayed without any responsibility on the 7oot zahri store.

In the event of emergency circumstances that may prevent the delivery of the product on time, the 7oot Zahri store undertakes to give priority to processing the customer's order, taking into account the circumstances and reasons.

Delivery is not carried out during weekends or public holidays; the delivery time is estimated and is not guaranteed.

The order may be delivered to the specified place, but with different shipments and different times.

The delivery of the order shall be to the customer's door for a maximum of the third round, and the Company shall not be bound by any request that entails additional work by the Company's delivery representative or its representative in providing the service.

A customer who places an order for a quantity of 25 products or more will receive a telephone call from the sales team to confirm the available delivery time and date.

If the product changes to another product before the order is shipped or the delivery date changes to another day after the order is shipped, the customer will bear all the costs involved.

If the order is not received from the representative, and the order is returned to the store, the customer shall bear the return costs by paying the basic shipping and delivery fees without reduction, and the customer shall bear any costs incurred by the return process.

Receiving via smart lockers

As soon as you deposit your parcel in the Smart Locker, you will receive an SMS with all the receipt information.

When you arrive at the locker to pick up your shipment, enter your receipt code or scan the barcode with a barcode scanner, and follow the on-screen instructions.

Receipt from the warehouse

Upon arrival of the message "the order is processed", you can come for pickup with a copy of the order receipt and the order number.

Note: Pickup via smart lockers or from the warehouse does not include all areas and is available for prepaid orders only.