Complaints and suggestions policy

You can file a complaint when there is an error in the ordered product or its specifications announced on the website, or when the delivery date stipulated in the order or the delivery service is delayed, by contacting us during official business hours.

WhatsApp: https://wa.me/966538686761

E-mail address: [email protected]

Official working hours

From Sunday to Thursday

From 8 am to 9 pm

Note that it may take a maximum of 48 working hours to respond to the complaint from the relevant department, to be informed by calling the registered number when opening the complaint, of the procedures followed to resolve your complaint, and the time required to complete this, according to the announced policy of the relevant service.